Nextiva Reviews

Overview

Nextiva’s online fax service, known as vFAX, is a great solution for businesses and professionals in need of a reliable and affordable online fax service. Nextiva offers an impressive variety of fax service plans in order to meet the needs of all types of people. Whether you send a few faxes per month and need a number to place on your business card or send a countless number of faxes each day. Nextiva vFAX is the way to go for people looking to enhance their productivity while protecting their wallet.

Based on our research, Nextiva offers one of the lowest priced online fax services as well as the lowest page overage costs. Regardless of how much you fax, you can be sure that you will have a consistently affordable fax bill. From our experience, Nextiva’s most popular plan is their Basic 500 plan, which comes with a free trial.

Visit the Nextiva vFAX website

Nextiva vFAX Features

Nextiva offers a full line of business communication services. From online fax to email services to virtual PBX and business VoIP phone service. Nextiva vFAX can be purchased as an independent service, or it can be bundled with hosted telephone services that include many powerful features like an automated answering service, call forwarding, music on hold, voicemail to email, and many other professional phone features. Aside from the impressive business phone service features that Nextiva offers, Nextiva vFAX is a leading fax to email service. A reason that makes Nextiva vFAX so popular is the product feature set. Nextiva vFAX comes with standout features at no additional charge. Here are some features that makes Nextiva stand out from the other online faxing service provider:

  • Send and recieve faxes via Microsoft Applications such as Microsoft Word, Excel, and Outlook.
  • The lowest over limit per page fees.
  • Nextiva is the only provider that allows users to send and recieve faxes virtually or using a fax machine.
  • Free local or toll-free number with vFAX service.
  • Free setup. No contracts. 30 day free trial.
  • Keep your existing fax number at no additional charge.
  • Easy to use online management portal with powerful security standards.
  • Send and receive faxes with either a Mac or Windows-based computer.
  • Unlimited storage space. Nextiva is the only provider we have reviewed that offers this.
  • Notifications can be sent to up to 5 additional email addresses.

Nextiva’s vFAX Customer Service

One thing that we know very well at FaxCritics is faxing technology and service delivery. We regularly review and monitor Nextiva’s entire line of business communication products and services. Based on our thorough analysis of Nextiva, we have been most impressed by their level of customer service. Nextiva offers extensive tutorials, guides, and useful answers to frequently asked questions. At no additional charge, Nextiva has a toll-free technical support team that promptly answers and addresses all questions or concerns. Nextiva’s entire operations are located in Scottsdale, Arizona. They do not outsource their technology or customer service department. In addition to calling their toll-free phone number and speaking to a knowledgeable customer service representative, Nextiva vFAX users can contact support via email. Nextiva has always been quick to answer any phone call or email submitted. The majority of phone calls we have placed to Nextiva have been answered in less than one minute. In fact, the phone doesn’t even ring once we select option 2 on their automated attendant.

Nextiva’s customer service and technical support has been evaluated by the online fax review team at FaxCritics and based on the standards and criteria FaxCritics follows, Nextiva has displayed a level of service that is rare to find (especially these days). We have not had any problems with Nextiva nor have we had the need to submit a complaint. Nextiva complaints are few and far between. Nextiva’s technical support documentation, friendliness, and overall helpfulness of their support has impressed us. In order to test Nextiva’s customer support for yourself, we recommend you either email or call Nextiva at 888-320-4995.

In order to ensure you’re selecting the best online fax provider for your needs, we recommend calling the provider’s you’re considering before purchasing any services. It is wise to call each company’s customer service department and see if you have any issues or problems with the service provider.

Nextiva’s vFAX Service Pricing

Nextiva never nickel and dimes their customers. At $4.95 per month for 500 pages of faxing to any U.S. or Canada based phone numbers, Nextiva vFAX is a well priced service (and one of the cheapest providers in the market). Additionally, businesses interested in using Nextiva can try the service at no risk for 30 days. As we mentioned earlier, they offer the lowest over page fees at only 3 cents per page. This is compared to the 10 cents many other online fax companies charge their users.
Nextiva does not charge setup fees on any of their services and users can always easily upgrade or downgrade their service plans.

Nextiva does not have any service contracts or termination fees. On top of their 30 day money back guarantee, users can cancel at any time without incurring a penalty fee and best of all, receive a refund for the time that was never used.

Price Per Page Free Trial Included Pages Users Fax Number
3 Cents 30 Days 500 / Monthly 6 Included

Nextiva vFAX Service Summary

At FaxCritics we are committed to delivering the most current and accurate reviews of the leading online fax service providers. We enjoy using and reviewing Nextiva’s vFAX service for a number of reasons, they offer low prices, deliver helpful customer service, and care about their customers. Nextiva vFAX meets the needs of businesses of all sizes. With people looking to save money more than ever, Nextiva is a solution that’s a great fit for all. For those interested in phone service for their business, we recommend Nextiva’s business VoIP phone services. Nextiva’s business VoIP phone service is based on hosted PBX technology. For businesses not interested in switching to a hosted phone system and would rather keep their existing PBX, we suggest considering Nextiva’s PBX SIP trunking services. In short, Nextiva is not only an online fax service provider, the company also provides an impressive suite of communications solutions for small to medium sized businesses in the United States. Similar to RingCentral, Nextiva is a popular phone service provider.

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