RingCentral Reviews

Overview

RingCentral Fax is a cheap service provider of online faxing solutions for professionals and small businesses. RingCentral offers an impressive technology with affordable pricing options. With all of RingCentral’s customer service outsourced, there have been cases where RingCentral’s telephone customer service representatives have not had proper training of the products they support.

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RingCentral Features

RingCentral users have the option of using a toll-free or local fax number with their service. RingCentral offers a 30 day free trial with their most popular fax solution, the Fax 500 which includes 500 pages per month. With RingCentral, users can send faxes from Microsoft applications like Word, Excel and Outlook. RingCentral stores all faxes for 30 days, which is one of the shortest storage lengths in the Internet fax market. This can be negative for people that must have access to fax over 30 days old.

RingCentral Customer Service

RingCentral offers 24/7 telephone support. Based on our experience with RingCentral’s telephone customer service department, we cannot recommend RingCentral for professionals and small business that may require technical assistance. RingCentral has proven to deliver reliable Internet fax service but their customer service is lacking. Long hold times in order to speak with a customer service representative have also been an issue RingCentral. RingCentral customer service can be contacted via phone or email. Essentially, RingCentral is a decent service for those that are technically savvy and may not require technical assistance. When it comes to RingCentral’s customer service, there is room for improvement.

RingCentral Pricing

RingCentral charges 5.9 cents for each fax page that is sent or received after the monthly limit on their Fax 500 plan. RingCentral’s Fax 300 plan is their most popular solution and it comes with a 30-day free trial. The Fax 500 is priced at $7.99 paid annually or $9.99 paid monthly. RingCentral Fax is a low priced service but users must be careful to stay within their monthly faxing limits since RingCentral charges nearly 6 cents for each additional page.

Price Per Page Free Trial Included Pages Users Fax Number
5.9 Cents 30 Days 500/Monthly 6 Included

RingCentral Summary

RingCentral is based in San Mateo, California although their customer service and telephone support department is outsourced. The specific location of their customer service is unknown. Based on feed-back from RingCentral Fax users as well as our own experience, RingCentral customer service is not helpful and hold times to speak with a representative are high. For people that may not need telephone support, RingCentral is a cheap fax service with impressive features. RingCentral also offers hosted business phone service for small businesses.

If you are searching for a new online fax provider, we recommend you look at the FaxCritics detailed Comparison Chart.

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